SMS/MMS Terms & Conditions

Effective Date: August 7, 2026

These SMS/MMS Terms & Conditions ("SMS Terms") govern text and multimedia messaging communications between Rain Drainz LLC ("Rain Drainz," "we," "us," or "our") and individuals who communicate with or consent to receive messages from Rain Drainz.

These SMS Terms apply when you opt in to Rain Drainz SMS/MMS messaging or otherwise exchange SMS/MMS messages with Rain Drainz.

If you initiate a text conversation with Rain Drainz, we may respond to that conversation as permitted by applicable requirements. Initiating a text conversation does not by itself authorize unrelated or ongoing messages beyond the scope of your consent or the applicable messaging rules.

Messaging frequency may vary. Message and data rates may apply. Reply STOP or UNSUBSCRIBE to opt out. Reply HELP for help.

1. About the Rain Drainz SMS/MMS Program

Rain Drainz uses SMS and MMS primarily for customer-care and service-related communications with customers and prospective customers.

Rain Drainz provides roofing, gutters and downspouts, gutter protection, exterior drainage and water management, siding, fascia, soffit, trim, and related exterior services.

Our SMS/MMS program may be used to help customers communicate with Rain Drainz before, during, or after a service inquiry, estimate, appointment, or project.

2. Types of Messages You May Receive

Depending on your interaction with Rain Drainz, SMS/MMS messages may include:

Responses to service inquiries
Questions about your requested service
Estimate-related communications
Requests for photographs or additional information about your property
Confirmation that photographs or other information were received
Inspection or estimate scheduling
Appointment confirmations
Appointment reminders
Scheduling or rescheduling notices
Service updates
Project updates
Requests for information reasonably necessary to assist with your project
Customer-support communications
Other non-promotional communications reasonably related to your service request or relationship with Rain Drainz

The Rain Drainz customer-care SMS/MMS program is intended for service-related communications.

Consent to this program does not by itself constitute consent to receive unrelated promotional or marketing text messages.

If Rain Drainz later offers a materially different SMS/MMS program that requires additional consent, we will obtain that consent where required before using your mobile number for that purpose.

3. Customer Photos and MMS

Rain Drainz may ask you to send photographs, videos, or other media to help us better understand an exterior property condition or requested service.

For example, you may choose to send photographs showing a:

Roof condition
Damaged or missing shingle
Gutter or downspout issue
Overflow or drainage problem
Standing-water area
Exterior runoff issue
Siding condition
Fascia or soffit condition
Storm-related exterior issue
Other condition relevant to a Rain Drainz service request

Photographs and other media may assist Rain Drainz with customer service, preliminary review, estimate preparation, scheduling, project planning, or related communications.

A photograph, video, message, or other remote communication does not necessarily replace an in-person inspection and does not by itself establish a final diagnosis, scope of work, estimate, warranty determination, or contractual commitment.

Do not send Social Security numbers, passwords, bank or payment credentials, government identification documents, medical information, or other unnecessary sensitive information by SMS or MMS.

Information and media you send are handled in accordance with our Privacy Policy.

4. Consent to Receive Messages

Where consent is required, you may choose whether to consent to SMS/MMS communications from Rain Drainz.

By providing your mobile number and affirmatively opting in, you authorize Rain Drainz to send SMS/MMS messages consistent with the messaging program described at the time of your consent.

Consent to receive SMS/MMS messages is not a condition of purchasing goods or services from Rain Drainz.

If you do not consent to SMS/MMS messaging, you may still contact Rain Drainz through other available communication methods.

If you initiate an SMS/MMS conversation with Rain Drainz, we may respond to your message and communicate with you within the scope of that conversation as permitted by applicable requirements.

An inbound message from you does not by itself grant Rain Drainz permission to send unrelated promotional communications or other messages that require separate consent.

5. Message Frequency

Messaging frequency may vary.

The number and frequency of messages depend on your inquiry, appointment, project, service needs, and interactions with Rain Drainz.

For example, an active estimate, scheduling change, request for property photos, or ongoing project may result in more messages than a completed or inactive inquiry.

Rain Drainz does not guarantee a specific number of messages.

6. Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge you for SMS, MMS, data usage, or other services according to your wireless plan.

Rain Drainz is not responsible for charges assessed by your mobile carrier.

7. How to Opt Out

You may opt out of Rain Drainz SMS/MMS communications at any time by replying:

STOP or UNSUBSCRIBE

Rain Drainz will also honor other reasonable requests to revoke SMS/MMS consent as required by applicable law and messaging-provider requirements.

We will process valid opt-out requests as soon as reasonably practicable and within any timeframe required by applicable law.

After you opt out, Rain Drainz may send one non-promotional message confirming that your opt-out request has been processed.

Once your opt-out has been processed, you will no longer receive messages covered by the revoked consent except as otherwise permitted or required by law.

Opting out of SMS/MMS communications does not prevent you from communicating with Rain Drainz by telephone, email, website form, or another available method.

8. How to Get Help

For assistance with Rain Drainz SMS/MMS communications, reply:

HELP

You may also contact Rain Drainz directly:

Phone: 302-488-8377
Email: Info@RainDrainz.com

9. Opting Back In

If you previously opted out and later want to resume SMS/MMS communications, you may need to provide new consent or use an opt-in method made available by Rain Drainz or its messaging provider.

Where supported, replying START may allow messaging to resume.

Providing new consent to one type of messaging does not automatically authorize materially different types of messages for which additional consent is required.

10. Mobile Number Changes

You are responsible for providing Rain Drainz with a mobile number that you are authorized to use.

If you change, transfer, deactivate, or relinquish your telephone number, please notify Rain Drainz or opt out before discontinuing use of the number where reasonably possible.

This helps prevent messages intended for you from being sent to a future user of the number.

11. Carrier and Delivery Limitations

SMS and MMS services depend on mobile networks, carriers, devices, and third-party communications systems.

Message delivery is not guaranteed and may be delayed, filtered, blocked, or unavailable because of:

Carrier restrictions
Network conditions
Device settings
Number configuration
Service interruptions
File-size or file-format limitations
Messaging-provider restrictions
Other circumstances outside Rain Drainz's reasonable control

Rain Drainz is not responsible for delays or failures caused by mobile carriers, telecommunications networks, messaging providers, or other systems outside our reasonable control.

12. Appropriate Use of the Messaging Service

When communicating with Rain Drainz by SMS/MMS, please use the messaging service only for legitimate communications reasonably related to Rain Drainz, your service inquiry, appointment, project, or customer-support needs.

Do not use the messaging service to send:

Unlawful material
Threatening, abusive, or harassing content
Malicious files or software
Fraudulent or deceptive information
Content that infringes another person's rights
Unnecessary highly sensitive personal information
Media you do not have the right to provide

Rain Drainz may decline to process or respond to messages that are inappropriate, unlawful, unrelated to our services, technically unsupported, or inconsistent with these SMS Terms.

13. Mobile Opt-In Information

Rain Drainz does not sell mobile opt-in information or SMS/MMS consent.

No mobile opt-in or text message consent will be sold or shared with third parties or affiliates for marketing or promotional purposes.

Rain Drainz may use service providers acting on our behalf to operate or support our communications systems.

Those providers may process information only as reasonably necessary to provide messaging or related services to Rain Drainz and are not authorized by Rain Drainz to use mobile opt-in information for their own independent marketing or promotional purposes.

14. Privacy

Your use of Rain Drainz SMS/MMS communications is also subject to our Privacy Policy.

The Privacy Policy explains how Rain Drainz may collect, use, disclose, retain, and protect information associated with customer communications, including:

Mobile numbers
Messages
Consent records
Opt-in and opt-out information
Photographs
Videos
Documents
Other media or information you provide

15. No Emergency Service

Rain Drainz SMS/MMS messaging is not an emergency communication service.

Do not rely on text messaging to communicate an emergency, imminent safety hazard, or other matter requiring immediate emergency response.

If you are experiencing an emergency, contact the appropriate emergency service provider.

16. Changes to the SMS/MMS Program or These Terms

Rain Drainz may modify, suspend, or discontinue all or part of its SMS/MMS program at any time.

We may also update these SMS Terms to reflect changes in our services, messaging practices, technology, carrier requirements, or applicable legal requirements.

When these SMS Terms are updated, the revised version will be posted on our website and the Effective Date above will be updated.

Changes to these SMS Terms will not expand the categories of messages you have agreed to receive where additional consent or messaging registration is required. Rain Drainz will obtain additional consent when required before using your mobile number for a materially different messaging purpose.

Your continued participation in the program remains subject to your right to opt out at any time.

17. Contact Rain Drainz

Questions about the Rain Drainz SMS/MMS program may be directed to:

Rain Drainz LLC
11 Lewis Cir
Wilmington, DE 19804