Privacy Policy

Effective Date: August 7, 2026

Rain Drainz LLC ("Rain Drainz," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an estimate, communicate with us by telephone, email, SMS/MMS, or other channels, apply for employment, or otherwise interact with Rain Drainz.

This Privacy Policy applies to information collected through our website and in connection with our business operations. It does not apply to websites or services operated independently by third parties.

1. Information We Collect

Depending on how you interact with Rain Drainz, we may collect the following categories of information.

Contact Information

We may collect information such as:

• Name
• Telephone number
• Email address
• Mailing, billing, property, or service address
• Other contact information you choose to provide

Service, Property, and Project Information

When you contact us about roofing, gutters, exterior drainage and water management, siding, fascia, soffit, trim, or other exterior services, we may collect information such as:

• The property or location where service is requested
• The type of service or project you are interested in
• Exterior property conditions or concerns you describe
• Estimate, inspection, appointment, and scheduling information
• Project specifications and service history
• Communications concerning your estimate, project, or service
• Other information you voluntarily provide about your property or requested work

Communications

We may collect and retain communications between you and Rain Drainz, including:

• Website and contact-form submissions
• Emails
• Telephone-related records where applicable
• SMS and MMS messages
• Customer-service communications
• Questions, comments, and other correspondence

Photos, Videos, Documents, and Other Media

You may choose to send Rain Drainz photos, videos, documents, or other media, including through MMS or other communication methods.

For example, a customer may send photos of a roof, gutter, downspout, siding, fascia, soffit, drainage issue, standing water, storm damage, or another exterior condition so that our team can better understand the requested service.

Information contained in these materials may incidentally include identifying information or details about your property, vehicles, belongings, other individuals, or surrounding areas.

Please do not send Social Security numbers, passwords, financial account credentials, government identification documents, medical information, or other sensitive information that is not reasonably necessary for Rain Drainz to assist with your exterior-service request.

SMS/MMS Consent and Preference Information

If you choose to consent to SMS/MMS communications, we may collect and maintain information relating to that consent, including:

• Your mobile telephone number
• Whether and how you opted in
• The date and time of your consent
• The form, page, or other method through which consent was provided
• Records of messages sent or received
• Opt-out and opt-in requests
• Other information reasonably necessary to document and administer your messaging preferences

Employment Applicant Information

If you apply for employment with Rain Drainz, we may collect information such as:

• Name
• Telephone number
• Address
• Email address
• Employment interests
• Work history
• Résumé or other application materials
• Other information you voluntarily provide in connection with your application

Employment applicant information may be used for recruiting, evaluating applications, communicating with applicants, and related employment purposes.

Website, Device, and Usage Information

When you use our website, we and service providers that support the website may automatically collect certain technical or usage information, such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages or websites
• Dates and times of visits
• Website interactions
• Cookie identifiers and similar technology
• General geographic or usage information derived from technical data

The exact information collected may depend on the technologies active on our website at the time of your visit.

2. How We Collect Information

We may collect information:

• Directly from you when you complete a form, request an estimate, call, email, text, send photographs, apply for employment, or otherwise communicate with us
• Automatically through website technologies such as cookies, analytics tools, pixels, tags, or similar technologies
• From service providers that assist us with website operations, communications, customer management, analytics, advertising, scheduling, or other business functions
• From other sources when permitted by law and appropriate for our business operations

3. How We Use Information

Rain Drainz may use information for purposes such as:

• Responding to inquiries
• Providing information about requested services
• Understanding exterior property concerns
• Reviewing customer-submitted photographs or other media
• Preparing for estimates, inspections, or appointments
• Scheduling and coordinating appointments
• Preparing estimates or proposals
• Providing roofing, gutter, exterior drainage and water-management, siding, fascia, soffit, trim, and related exterior services
• Communicating about active or prospective projects
• Providing service and project updates
• Providing customer support
• Maintaining customer and project records
• Administering SMS/MMS communications and messaging preferences
• Operating, maintaining, improving, and securing our website
• Measuring website performance and understanding how visitors use our website
• Supporting advertising and marketing activities where permitted
• Recruiting and evaluating job applicants
• Detecting or preventing fraud, misuse, or security incidents
• Complying with legal, regulatory, contractual, insurance, tax, or recordkeeping requirements
• Establishing, exercising, or defending legal rights
• Carrying out other purposes reasonably related to the reason the information was provided

4. SMS/MMS Communications

Rain Drainz may offer customers and prospective customers the option to receive service-related SMS and MMS communications.

Depending on your interaction with us, these communications may include:

• Responses to service inquiries
• Estimate-related communications
• Requests for property photos or additional project information
• Acknowledgments or follow-up concerning photos you send
• Appointment confirmations and reminders
• Scheduling or rescheduling information
• Service or project updates
• Customer-support communications
• Other communications reasonably related to a service request or project

Messaging frequency may vary. Message and data rates may apply. Reply STOP or UNSUBSCRIBE to opt out. Reply HELP for help.

Consent to receive SMS/MMS messages is not a condition of purchasing goods or services from Rain Drainz.

Additional information about our messaging program is available in our SMS/MMS Terms & Conditions.

5. Mobile Opt-In Information and SMS/MMS Consent

Rain Drainz does not sell mobile opt-in information or SMS/MMS consent.

No mobile opt-in or text message consent will be sold or shared with third parties or affiliates for marketing or promotional purposes.

Rain Drainz may use service providers acting on our behalf to operate or support our communications systems. Those providers may process information only as reasonably necessary to provide messaging, communications, technology, hosting, customer-management, or related services to Rain Drainz.

Rain Drainz does not authorize those service providers to use mobile opt-in information or SMS/MMS consent for their own independent marketing or promotional purposes.

6. How We May Disclose Information

Rain Drainz may disclose personal information when reasonably necessary for legitimate business purposes.

Depending on the purpose, disclosed information may include contact information, service or project information, communications, website or device information, customer-submitted content, or other information reasonably necessary for the applicable business function.

Service Providers

We may use service providers that perform functions on our behalf, such as:

• Website hosting and maintenance
• Website forms and customer-management systems
• Telephone and SMS/MMS communications
• Email communications
• IT and cybersecurity
• Data storage
• Analytics
• Advertising and marketing technology
• Scheduling
• Business administration
• Professional services

These providers may receive information only as reasonably necessary to perform services for Rain Drainz and subject to applicable contractual or legal restrictions.

Contractors, Suppliers, and Business Partners

Where appropriate for a customer-requested project or service, information may be disclosed to contractors, suppliers, manufacturers, or other business partners involved in supporting the work, provided the disclosure is reasonably related to the service or transaction.

Mobile opt-in information and SMS/MMS consent are not provided to these parties for their own marketing or promotional purposes.

Financing Providers

Rain Drainz may provide links or access to financing options offered by independent third-party financing providers.

If you choose to submit an application or information directly to a third-party financing provider, that provider's own privacy policy and terms govern the information you provide directly to it.

Consent to Rain Drainz SMS/MMS communications does not by itself authorize an independent financing provider to send you marketing or promotional text messages.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process
• Respond to a valid governmental or regulatory request
• Protect the rights, property, or safety of Rain Drainz, our customers, employees, or others
• Investigate suspected fraud, misuse, security incidents, or unlawful activity
• Enforce agreements or protect legal rights

Business Transactions

If Rain Drainz is involved in a merger, acquisition, sale, financing, restructuring, bankruptcy, or transfer of some or all of its business or assets, information may be disclosed or transferred as part of that transaction, subject to applicable law.

7. Cookies, Analytics, Advertising, and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Operate website functions
• Remember preferences
• Understand website traffic and usage
• Measure website performance
• Diagnose technical problems
• Improve our website and services
• Measure advertising effectiveness
• Support advertising or retargeting where applicable

Some of these technologies may be operated by third-party service providers.

Depending on the technologies active on our website, third parties may collect information about your online activities over time and across different websites or online services.

You may be able to control certain cookies through your browser settings or through privacy or cookie controls made available on our website, if applicable.

Disabling cookies may affect the operation of certain website features.

8. Do Not Track and Browser-Based Privacy Signals

Some web browsers offer a "Do Not Track" setting.

Our website does not currently respond to ordinary browser Do Not Track signals.

Do Not Track signals are not necessarily the same as legally recognized browser-based opt-out preference signals.

Where applicable law requires Rain Drainz to recognize a particular legally valid browser-based privacy preference or opt-out mechanism, we will process that mechanism as required by applicable law.

9. Third-Party Websites and Services

Our website may contain links to websites, platforms, financing providers, social networks, or services operated by third parties.

Rain Drainz does not control the privacy or security practices of independent third parties.

Information you provide directly to a third party is governed by that third party's privacy policy and terms.

We encourage you to review those policies before providing personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries
• Provide requested services
• Maintain customer and project records
• Document communications and consent
• Administer communication preferences and opt-outs
• Meet legal, tax, insurance, contractual, warranty, or recordkeeping obligations
• Resolve disputes
• Protect our legal rights

Retention periods may vary depending on the type of information and the reason it was collected.

We may retain information necessary to document and honor an SMS/MMS opt-out even after other customer information is no longer actively used.

11. Information Security

Rain Drainz uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication system, mobile network, or method of data storage can be guaranteed to be completely secure.

You should avoid sending highly sensitive information by ordinary email, SMS, MMS, website form, or another communication channel unless it is reasonably necessary and you have been instructed to do so.

12. Children's Privacy

Rain Drainz's website and services are intended for property owners, customers, prospective customers, business representatives, and job applicants and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13 for the purpose of providing our services.

If you believe a child has provided personal information to Rain Drainz inappropriately, please contact us.

13. Your Choices and Privacy Requests

Depending on where you live, the information involved, and which privacy laws apply to Rain Drainz, you may have rights relating to your personal information.

You may contact Rain Drainz to:

• Ask questions about this Privacy Policy
• Request access to certain personal information we maintain about you, where applicable
• Request correction of inaccurate information, where applicable
• Request deletion of certain information, subject to applicable exceptions and retention requirements
• Update your communication preferences
• Opt out of SMS/MMS communications
• Raise a privacy concern

Privacy rights vary by jurisdiction and do not apply in every circumstance.

Rain Drainz will evaluate privacy requests and respond as required by applicable law.

To protect your information, we may need to verify your identity before processing certain requests.

14. SMS/MMS Opt-Out Requests

You may opt out of Rain Drainz SMS/MMS communications at any time by replying STOP or UNSUBSCRIBE to a Rain Drainz message.

Rain Drainz will also honor other reasonable requests to revoke SMS/MMS consent as required by applicable law and messaging-provider requirements.

We will process valid opt-out requests as soon as reasonably practicable and within any timeframe required by applicable law.

After you opt out, Rain Drainz may send one non-promotional message confirming your opt-out. We will not continue sending messages covered by the revoked consent after the opt-out has been processed, except as otherwise permitted or required by law.

If you later wish to receive SMS/MMS communications again, you may need to provide new consent or use an available opt-in method.

Opting out of SMS/MMS communications does not prevent you from contacting Rain Drainz through other available channels.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies, services, legal obligations, or privacy practices.

When we update the policy, we will post the revised version on our website and update the Effective Date above.

If we make a material change, we may provide additional notice when appropriate, such as a notice on our website or through another reasonable communication method.

We encourage you to review this Privacy Policy periodically.

16. Contact Rain Drainz

If you have questions about this Privacy Policy, our privacy practices, or information we maintain about you, please contact:

Rain Drainz LLC
11 Lewis Cir
Wilmington, DE 19804

Phone: 302-488-8377
Email: Info@RainDrainz.com